Critical Information Summary
Date: Thu Jan 18 20:21:28 2018
Service: Business PSTN
Information about the service
The offer includes: A Pstn service.
The offer is a bundle of services: No
The offer requires mandatory purchase of Telecommunications goods from us: No
Available minimum terms: 1 months,
Information about pricing
The minimum monthly charge is: $39.95
The total (minimum) cost over the plan term of 1 months is: $39.95 plus any applicable setup fees for your particular situation.
Setup charge charges: inplace 1 months - $59, transfer 1 months - $0.00, inplace tech visit 1 months - $125, new line 1 months - $299,
Early termination charges:
Unit Pricing Information
A two minute standard national call is free and included within the cost of the service.
Usage: You can obtain call and data usage information by visiting our website, clicking 'My Account' and logging in with your username and password.
Customer service contact details: 1300 250 157
Complaints process: You can make a complaint in writing or by calling us and following the process outlined in our Complaints Handling Policy on our website listed under 'Policies'. The policy explains how you can make a complaint and how your complaint will be addressed. You can make a complaint by emailing firstname.lastname@example.org or calling 1300 556 842 and specifically stating you want to make a complaint.
Telecommunications Industry Ombudsman: The TIO is a private company that makes money through providing an alternate dispute resolution service. It is not a government organisation and has no powers to direct infrastructure providers such as Telstra or Optus to perform any act such as repair lines and upgrade or repair exchanges or base stations. They can be contacted on 1800 046 686.